This support option is designed for clients who need occasional server support, have urgent situations and looking for the fastest possible remote resolution, or for clients who need regular server support, but do not want to sign up for a monthly plan. Here is how it works: 1. Analysis and Evaluation - You contact us with you request. We evaluate your project, give you our professional recommendations and provide you with accurate time and cost estimation. 2. Estimation approval - You approve the scope of works and estimation. 3. Admin access - you get direct 24X7 access to our server management team 4. Implementation - Once you approved the estimation, we schedule the job with you, provide you with all necessary details, get access to your server and proceed with the job. 5. Report - Upon completion of task or project we send you the report and give you further recommendations if needed. 6. Client confirmation - You evaluate and approve the performed job. 7. Payment - Payment should be done after the completion of job. Prepayment is not required. 8. Guarantee - We give you 10 days to test the performed job, and if there are any issues, we review our work and fix them at no charge.