Deliver excellent customer service, at all times Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas. Service all bedrooms and corridors, in line with company policy. Create and work to daily job lists from the room status list, arrivals and departures list. Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities. Maintain the stocking levels of all point-of-sales and consumables. Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment. Reset lighting to the current standards. Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades. Store all soiled and clean laundry in line with company policy and complete the required documentation. Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety. Report any security issues to line manager. Maintain personal knowledge by completing in-house training and workbooks. Always adhere to all company policies and procedures and licensing laws. Be involved and contribute at team meetings. Carry out instructions given by the management team and head office.