Microfocus Application Lifecycle Management (ALM) certified accredited software professional having 11 years of experience in the Information Technology Software Testing and Quality Assurance (QA) Field as Microfocus Application Life cycle Management (ALM) and Quality Center (QC) Tool Developer, Administrator, Subject Matter Expert, Mentor & Trainer. “Knowledge Partner" Solution provider Expert in Micro-focus & HP QC/ ALM Forums. Worked with various Life Science & Pharma Clients and have experience in GxP, 21 CFR part 11 & Computer System Validation(CSV) processes and regulations. Expert level experience in green field Implementation of HP ALM, HP Performance Center, HP UFT/QTP Testing Tools. Following services are provided: • QC, ALM environment design, implementation, configuration, customization, administration, migration and upgrade activities. • Facilitate in the integration opportunities for the manual and automated test tools. • Managing, improving, and driving Quality Center usage, best practices, and enhancements for Information Services Quality Assurance (QA) organization. • Serve as liaison with the teams, vendors, the Business, and the Business Analysts on technical issues and approaches as well as provide recommendations for quality improvements. Regular activities are following • Create domains and projects. • Create user groups, fields, workflow in multiple projects. • Managing user permissions and access roles. • Customization of workflow as per requirements. • Managing all modules Releases, Requirements,Test Plan,Test Lab & Defects. • Managing excel templates for the Test case, Requirements, and Defects upload. • Support for all QC add-ins used within the project. • Develop SQL Queries based on user requests. • Develop macros using VBScript and VBA to automate regular activities. • Developing macros and new tools for QC, ALM using QC OTA API. • QC, ALM customization Development using OTA and VBScript. • Maintaining multiple projects. • Handling Proof of Concept on enabling new functionalities. • Handling Proof of Concept on migrating, upgrading projects. • Generating customized reports from the database. • Creating views in the SQL database for generating the reports effectively. • Resolve Service Desk tickets (service request, incident tickets) adhering to the stipulated SLA. • Provide training to the end-users regularly. • Creating Dashboard reports for project management. • Troubleshooting the issues encountered by the user community. • Patch Deployment and Patch Testing. • Health Monitoring Database and Application servers, and performance monitoring. • Backup data as and when required. • Perform regular Audits and ensure no non compliance within the QC ALM.