Design and implementation of organization structures. Sample projects include:
- The reorganization of a 7,000 employee workforce into Strategic Business Units and central shared services units
- The merger of two sales forces into a single, 700-person group containing both direct and broker representation
Improving the productivity of business processes and leveraging of Information Technology. Sample projects included:
- The creation and operation of a $150MM (budget) Business Process Office covering process improvements and investments in supporting information technology
- The development of multiple, custom, enterprise-class Customer Care applications
- The re-engineering of nineteen separate business Market-to-Customer business processes to improve management visibility to Key Performance Indicators and greatly simplify the work effort of field-based employees
- The development of multi-year sales technology investment plans
Go-to-Market performance improvements