Hi!, My name is Diana Pe. Previously, I worked within a high-volume customer-support call canter for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cut-offs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. In addition to this experience, I gained considerable collection skills during my full-time employment as a collection specialist which helped me to be more persuasive and firm on every call that I take. I also bring to the table strong computer proficiency in MS Word, knowledge on MS Excel and MS PowerPoint I also had an experience with Human Resource Department where I handled payroll and employee salary appraisal. I also handled recruitment for the company and do the initial interviews for applicants. Please check my resume for details of my work experiences and education.