Hi there, My name is Emma, I am a serious 30 years old Canadian woman that has a lot of experience in administrative work. I’ve been working for a telecommunication company for 7 years now and it’s time for me to do it on my own. I am looking forward to work for you or your team. Please write me a message before ordering to see if that’s a task I can do or if you need multiple works I will send you a quote for that. - Travel Planning Here’s a resume of my experience related to virtual assisting. - 7 years experience as a help desk advisor (50 calls minimum per day) Check down below for the job description that I actually do. My actual job description for 7 years now - Support the advisers in the various operational questions on a daily basis and monitor them. - Identify training needs and recommend appropriate training. - Ensure the maximum use of the work tools, favor the optimization of the use of the systems. Refer system problems to responsible people - Participate and provide training to advisors and participate in advisors development - Participate in the integration of new advisors - Analyze outstanding issues, conduct research and submit leads for improvement of the business process. - Assist the sales consultant, after sales service in problem solving. - Work as a team to share policies and procedures for consistent work by senior advisors in provincial contact centers. - Communicate with internal and external suppliers when required. Business / Virtual Assistant / Admin & Support