RESPONSIBILITIES: • Complete online projects and other tasks requiring a computer • Help customers with the use of computers and applications. • Respond to customers who encounter error messages from accessing sites, emailing or downloading content. • Assist customers with downloads, printing, and encoding. • Monitor use of computers to ensure compliance with café policies and applicable laws and regulations. • Troubleshoot hardware, terminals, software and connectivity issues. • Track customers’ time at computer terminals. • Report improper or illegal use of supervisors or law enforcement as required by law or company policy. • Promote computer or Internet-related products or services