Network Services Core IT systems Phone, Fax, and Video conferencing services ? setup and manage switchboard ? external telephone line sand extensions ? feature phones and accessories ? facilities to control access and usage on telephone line ? special service-forwarding and group arrangement ? voicemail ? personal desktop faxing ? conference calling ? video conferencing Support services ? Hardware and software acquisitions and installation ? rental of ICT equipment ? It helpdesk ? Hardware and software re-installations ? Hardware repair ? training services ? Data capture