Roles : The IAM analyst will be responsible for creating accounts as well responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, Active Directory, Office 365, Exchange & application account creation. Access management is the process of granting authorized users the right to use a service, while preventing access to non-authorized users. It has also been referred to as rights management or identity management in different organizations. Adding, removing and updating individuals and their roles in a system. Resolve Request escalated from the Service Desk related to user IDs, credentials, and access. Implement customizations as per Business requirements. Work closely with IT teams to manage access control processes such as on-boarding and off-boarding, and application access. Offshore IAM team can reach out to respective HR/Manager for of IT assistance like – Creation ID’s (O365 email address, AD account creation, Cerner account, Dragon account, Health App account) Enable / Disable ID’s, Modification (Name change, Designation, Address, phone number) Access (File server, remote access, Duo access, Application access)