⭕ I can help ease your workload, I can turn your customers into a consistent referral system for your products and services through my innovative customer service expertise.⭕
I am a result-driven customer support manager with over 5 years of experience in building a sustainable customer service department for organizations in the B2B, B2C, Ecommerce, Marketing, Real Estate, and technological industries where I have made an excellent reputation in rendering exceptional services to customers, recruiting and training qualified customer representatives, improving customer acquisition and upscaling revenue through telemarketing and new customer onboarding.
Through my innovative approach to customer management, excellent communication skills, and strategic marketing, the organizations that I worked with have enjoyed tremendous progress in their customer base and revenue.
𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐨𝐟𝐟𝐞𝐫 𝐭𝐨 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬: 🔹 Customer Support (Email, Phone & Live Chat) 🔹 Email Marketing 🔹 Data Entry 🔹 Team Management 🔹 Process Improvement 🔹 Ticket and Escalation Management 🔹 Performance Improvement 🔹 Phone Communication 🔹 Conflict Resolution 🔹 Cold & Warm Calling 🔹 Inbound and Outbound Correspondence 🔹 Telemarketing🔹 Web Research 🔹 Upselling and Renewal 🔹 Script Reading.
My unique skillset: 🎯 Excellent oral and written communication skills 🎯 Professional phone etiquette 🎯 Exceptional interpersonal skill 🎯 Google Workspace 🎯 Attention to Detail 🎯 Empathy 🎯 Teamwork & Collaboration 🎯 Sales Closing 🎯 Confidentiality and Discretion.
🔧 𝐓𝐨𝐨𝐥𝐬 that I am proficient in include Zoho, Zendesk, Slack, Azure, Remote Access, Chatbot, Gohighlevel, Google Suite, Microsoft Suite, Zoom, Skype, Calendly, Hubspot,Salesforce.com, Freshdesk, VOIP, Mojo Dialer, Xencall, Call Pro, Asana, Trello, ClickUp, Monday.com, Help Scout, and others that I can learn within a short time.
You should hire a professional like me to maintain a happy customer base, and upscale your revenue as well as your brand identity. Let's hop on a call to discuss further your customer service needs and how you can benefit from my expertise.