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Administrative & Secretarial Customer Service & Account Management

Inbound Calls Representative

$15/hr Starting at $600

  • Tracked programs and provided services to improve consumer retention.
  • Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information, and researched issues to provide alternative solutions.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of banking account issues.
  • Completed paperwork within established guidelines to document consumer requests.
  • Forwarded calls to management if an outstanding issue required immediate resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Escalated customer satisfaction ratings by offering valuable insights into customers' needs and expectations.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Achieved top satisfaction, retention, and referral rankings on a consistent basis.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Improved service quality and increased sales by developing a strong knowledge of the company's products and services.

About

$15/hr Ongoing

Download Resume

  • Tracked programs and provided services to improve consumer retention.
  • Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information, and researched issues to provide alternative solutions.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of banking account issues.
  • Completed paperwork within established guidelines to document consumer requests.
  • Forwarded calls to management if an outstanding issue required immediate resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Escalated customer satisfaction ratings by offering valuable insights into customers' needs and expectations.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Achieved top satisfaction, retention, and referral rankings on a consistent basis.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Improved service quality and increased sales by developing a strong knowledge of the company's products and services.

Skills & Expertise

Account ManagementClient AdministrationClient AssessmentClient ContactClient Issue ResolutionInbound MarketingOrder ProcessingPhone SupportSales

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