? Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability ? Responsible for collecting and recording deposits and final payments ? Verify customer passports visas and state issued ID's and ensure proper identification for passage to foreign countries ? Prepared detailed itineraries including nearby sight-seeing tours of historical places shopping centres and entertainment ? Investigated customer complaints with transportation accommodations and various travel-related providers ? Liaised with hotels to determine availability and book passage or stays ? Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings ? Provided travel brochures and destination literature with points of interest relevant to customer needs