All Services Other Incident & Change Management $10/hr · Starting at $30 An IT Professional with 15 Years experience in IT industry. In which 8 Years experience Incident/Change/Escalation Management. Played an instrumental role in bringing down 700 plus aged incidents to 100 plus in a span of 5 months. About $10/hr · Ongoing Download Resume An IT Professional with 15 Years experience in IT industry. In which 8 Years experience Incident/Change/Escalation Management. Played an instrumental role in bringing down 700 plus aged incidents to 100 plus in a span of 5 months. Skills & Expertise Change ManagementCritical Incident ResponseCustomer Escalation ManagementIncident ManagementITIL 0 Reviews This Freelancer has not received any feedback. Browse Similar Freelance Experts ITIL TrainersChange Management ExpertsIncident Managers