I master the process of managing service disruptions and user-reported issues in an IT system. It involves logging, categorizing, prioritizing, and tracking incidents or service requests, often managed via a help desk or similar system. Good incident management strives for minimizing negative impact on services, ensuring swift resolution and high customer satisfaction. I can provide consistent, reliable service and maintain robust documentation for future reference or analysis.
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With my Data Domain skills pertain to using Dell EMC's Data Domain storage products, which are designed for disk backup, archiving, and disaster recovery. I provide data deduplication technology, which drastically reduces storage requirements by only keeping unique instances of data. Additionally, I offers network-efficient replication, which enables cost-effective, fast, and secure data transfer to disaster recovery sites. This technology overall results in efficient storage utilization and ensures business continuity.