Ensure the prompt recovery of the service, by allocating and coordinating the proper resources from First Line, Second Line and other external teams; Act as a focal point for the top management during the Incident Management process by ensuring adherence to procedures, adequate information flow, and the necessary escalations; Act to minimize the impact of network incidents on the business, assign the right competencies in order to identify the incident root cause and to fix the issue or to apply the necessary workaround for service recovery;