I am an ISEB, Lean 6 and Prince 2 (Practitioner) qualified Business Analyst with several years experience of eliciting, analysing and managing business requirements, performing gap analysis, designing business processes and system improvements to streamline operations, achieve increased productivity and reduce costs. I have delivered business plans,feasibility studies and funding proposals for many private businesses,consulting organisations and projects both working as a freelance consultant and as an employed consultant. I have degree and post graduate diploma in Business Management (Specialising in Industrial Relations & Personnel Management) and Project Management from reputable schools graduating with second class upper and 'A' grade respectively. I am an accomplished communicator with strong investigative, problem-solving,decision-making and report writing skills.I have proven history of supporting the delivery of complex change,process improvements and software projects for prominent organisations that include Barclays Bank, Ecobank Transnational,Post Office Ltd,City and Guilds. Specialties as Independent Business Consultant: Business Case Development, Working for Blue Chip organisations i have worked on the following as Business/Project Analyst: Banking Processes and Operations' Integration Continuous Process Improvements, Application Development, Process Engineering, Business Change Management, Regulatory Project (KYC,PPI,Packaged Accounts) Customer Journey, Product Development, Contact Centre Management, Telephony & IVR, Content Management System Automation of remittance processes(Working with E-tranzact and Interswitch) Set up of collection centres and e-collection platforms PCIDSS