Helping non-technical computer users overcome technical challenges they may encounter while using computers or other related equipment such as (but not limited to) printers, scanners, modems, routers, hubs, terminals, screens, software, networks, understanding technical documentation, setting up backup routines, establishing data security, standardizing methods and procedures, setting up a disaster recovery plan, finding technical support resources, transferring, consolidating and recovering data, analyzing and designing computer systems, system testing, troubleshooting, system support