- Designing, Implementation, Administration and Operationalization of various ESM Tools for agent based and agent less monitoring for servers (hardware and operating system), applications, databases, network routers, switches, firewalls and datacenter facilities. - Solid Designing, Implementation and Administration knowledge on BMC ProactiveNet Performance Management Suite, SPLUNK, CLOUD WATCH, Many more Application Performance Monitoring tools(APP NETA, AppDynamics, Dynatrace, New Relic, Site 24X7, CA, etc). - Splunk Administration and Development - Master Configuration, Clustering, Search, Alerts and Dashboards Creation. - Design, Implementation and documentation of secure multi-tenancy for M2M Ericsson Surveillance Platform. - Integration of ESM tools with Remedy / SNOW for the creation of automatic intelligent incidents. - Integrated a wide range of 3rd party tools like Ericsson OSS-RC, HPSIM, Netback up, VCS, Netcool, Edge Sight, BladeH, SCOM, MOM, Big Brother, Site Scope and What’s Up Gold with ESM event management console. - Hands on AWS system operations and technical essentials. - Creation and refining rules and policies for efficient enrichment and consolidation of events. - Developed plug-in for Customer solution architectures. - SPOC (Single Point of Contact) for internal and external customers in identifying the right solution and helping in addressing proposal gaps for ESM Solutions. - Proposal development and enhancement activities to win new business. - Interaction with multiple technical teams to design the projects for smooth delivery. - Installation, upgrade and patching of system monitoring software.