So you want to get more customers and service them better than your competitors? All the knowledge and innovation you need is already available to you in your own mind and in the minds of your staff, but it is often disconnected and incoherent. I can help you tap into that rich resource and help you to surface really powerful insights and innovations that will drive you to market success. Do you understand what it is that causes customers to choose your business over competitors? Or what makes them choose your rivals over you? What distinctive competencies in your business underpin your success? If you are unclear about what drives your success you could be systematically destroying the very fabric of your future! i can really help you to discover what your customers want from you, and what you must have in place to meet those needs in compelling, sustainable and profitable ways. No outsider can design your future - only you can do that. But most executives are so close to the business that they never get the proper perspective that only external eyes can bring. And very few executives are skilled in the powerful processes available to refocus your enterprise and grow your profits. Every once in a while, every business needs a health check - a time to take stock - a time to re-aim and re-focus on what will bring you success. Maybe your time is now?