CAREER SUMMARY:• Total of 6 Years experience in Customer Services / BPO / ITES industry.• 3 years experience in Corporate & IP Laws• 3 years of experience as Team Leader.• Experienced in managing a team size of 25 and above, working on multiple projects in a challenging environment.• 3 years and above experience in Technical / Non-technical helpdesk, primarily supported for US clients.• 3 years and above experience in US Healthcare Insurance Back Office Operations.• 3 years and above experience in handling US EDD (Electronic Data Discovery) / Litigation Support Project.• Experienced in handling critical / key accounts, maintaining good CRM, ensuring quality work is done and providing value added services to the client.INTER PERSONAL SKILLS:• Capable of working as part of a management team.• Consistently able to develop excellent rapport with team members, senior management.• Successfully able to work with teams to o