I am an experienced IT Support and Systems Administrator with a proven track record in troubleshooting, configuration, and end-user support across Windows and macOS environments. I specialize in delivering seamless IT solutions with a focus on client satisfaction and operational efficiency.
Key Services Offered:
- Desktop Support: Troubleshooting issues on Windows 10/11 and macOS devices, including software installation, hardware configuration, and LAN/Wi-Fi network problems.
- System Administration: Managing Windows Servers, Active Directory, DNS, DHCP, group policies, and patch management.
- End-User Support: Providing hands-on assistance with MS Office 365, Microsoft Teams, Citrix, Symantec Antivirus, and web-based applications.
- Network Support: Resolving LAN and wireless connectivity issues, switch management, and supporting server installations/decommissioning.
- Advanced Troubleshooting: Addressing high-priority tickets, conducting root-cause analysis, and ensuring 100% SLA adherence.
- Automation and Configuration: Expertise in FSMO roles, Azure cloud administration, and Windows Server configuration.
Why Choose Me?
- Proven expertise in managing IT infrastructures, resolving technical issues, and maintaining end-user satisfaction.
- Delivered consistent results with a 99% user satisfaction rating.
- Hands-on experience with over 200 system installations, upgrades, and troubleshooting in diverse environments.
- Strong analytical and critical thinking skills for identifying and solving complex technical challenges.
I am committed to providing reliable and efficient IT solutions to meet your specific needs. Let’s work together to ensure your systems run smoothly and effectively!