• Delivers training courses covering staff induction (NHIP), team management, leadership & communication among other relevant topics for Teams across Africa. • Engaged in skills development follow up • Develops course content modules for E-learning • Conducts Learning Needs Analysis for customer care teams • Develops Audio Voice Overs and IVRs for trainings and promotions. • Develop Animations for self-Learning Modules • Design graphic content for learning modules • Involved in Video editing and Production