- Support clients in managing local and wide area networks - Implementation of new operating system, software, malware/antivirus and patches for end-user workstations - Removal of harmful Malware, Viruses, Rootkits, Adware, Ransomeware, Spyware, Trojan Horses, and Worms from end-user workstations - Processed Help Desk tickets by reviewing, categorizing, prioritizing and assigning tickets to the appropriate person. - Provided daily maintenance and as needed hands-on technical support, installations, diagnostics and troubleshooting of PC / Mac, desktop / laptop and related peripherals for all aspects of blended office environment. (Travel Within 10 Miles of Sherman Oaks, CA ONLY) - Assist with the Installation of network/workstation devices including VoIP Phones, Mac Books, HP Laptops/ HP Desktops, Dell Laptops/ Dell Desktops, iPads, iPhones, Wireless Network Printers, Wired Network Printers, Android Phones, etc. - Installation, maintenance, update and support of all applications, systems and communications software - Planning, scheduling and implementing network hardware/software maintenance and upgrades - Troubleshoot network, systems, and applications identifying and correcting malfunctions and other operational issues - Carry out all administration matters including, monitoring system performance - Providing operational support to end-user(s) as required. - Setup video and audio conferencing equipment when needed. - Hard Drive Scrubs and Equipment Recycling. - WiFi Network Setup - Software/Hardware Deployment