*Installing and configuring computer hardware operating systems and applications *Monitoring and maintaining computer systems and networks *Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues *Troubleshooting system and network problems and diagnosing and solving hardware or software faults *Replacing parts as required *Providing support, including procedural documentation and relevant reports *Following diagrams and written instructions to repair a fault or set up a system *Supporting the roll-out of new applications *Setting up new users' accounts and profiles and dealing with password issues *Responding within agreed time limits to call-outs *Working continuously on a task until completion (or referral to third parties, if appropriate) *Prioritising and managing many open cases at one time *Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers *Testing and evaluating new technology *Conducting electrical safety checks on computer equipment *Data entry