Supernal Solutions is an Emerging and Innovative Information Technology service provider. Service Description • Enterprise Support: Enterprise products are complex and business-critical, and businesses have zero tolerance for any display of technical inadequacy. Our 24/7 technical help desk comprises a dynamic team that is well-equipped to meet unforeseen challenges with quick solutions. • Consumer Support: We train our 24x7 phone support outsourcing team on cultural sensitivity, a global and neutral accent, and right technical knowledge, thereby equipping them to cater to consumers ranging from students and home makers to working professionals. Revenue generation activities like cross-sell, up-sell and warranty activations also form an important part of our technical support services. • Technical Support and Network Operations (Windows and Linux Platforms): In addition to phone support outsourcing, we also provide email, chat and social media engagement services across all stages of the customer lifecycle. Starting with Product and Service Activations, our technical helpdesk goes on to provide Level 0-4 Support, Service Installation and co-ordination, Broadcast Outage/Schedule Maintenance, Problem Simulation and Diagnostics, Escalation Support services for both consumer and enterprise customers, Generating Leads for product Sales/Service/Upgrade and • Web Building and Development: Your business needs, customized application services to streamline its multiple processes. In the present times of high competition, companies need to increase revenue, reduce costs, improve efficiency and raise customer satisfaction levels. Our aim is to provide you with a secure system so that you can tap the full potential of the latest technologies. Our application development services include Internet, Interanet and Desktop Applications. • E-Commerce: We offer a wide spectrum of services to suit every need and requirement such as Online Shopping, Paym