IT Helpdesk Level -3

Roles : Ownership for P1, P2 Incidents. Providing 3rd level support for Database, Application and Email services. Management and troubleshooting on Skype for business/ Teams. Advance troubleshooting and solutions for Servers & running Applications. Vendor Management for Services, like Servers, applications etc. Responsible to Coordinate and helping Vendors. Access Management for Internet and Intranet. Responsible to running smooth Email, gateway and email securities services. Supporting Office 365 issues Responsible to handle daily escalations. Expertise in migration to Online Exchange Server Migration to Online. SharePoint Migration to Online. Project Server Migration to Online. Yammer management and Implementations.