* Over 6 years of full-time professional experience in a fast-paced and deadline driven industries. Over 3 years of Part time Experience. * Worked in multi-industry ( Real Estate, Banking, Food, Students Union, Sales) * 10 Years of Face2Face, Telephonic & Email Interaction with Customers. * Worked for Fortune 500 Company and a leading Bank in the UK. * Experience managing helpdesk Team. Manage the implementation of methodologies that continuously improved First time fix (FTF) and helped decrease the call-abandoned rates from 25% to 10%. * Have worked on Online Ticketing Systems, Emails Ticketing, SMART, HEAT & Service now Ticketing System. * Demonstrated high etiquette in telephone, e-mail, and F2F communication with end users, colleagues, Seniors Manager, Senior Executives and Third part vendors. * Authored several Technical and non-technical documentation for end users, defining process for other teams, Technical documentation for L1, L2 and remote support teams.