I am a graduate of Bachelor of Science in Computer Science. I possess 11 years of experience as a customer service representative/technical support and enjoy the variety of work the job brings each day. As a Technical Support Agent I can diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. I also excel in asking probing questions and researching, analyzing and rectifying problems in a timely manner. I am a quick study and I welcome challenges as well. I was consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. I have excellent communication skills both written and verbal.