IT professional with key skills as system administrator and technician with ten years of extensive and diverse technical experience including installation, support, maintenance, administration, customer relations and training. ACCUSTOMED to working in highly technical and action-based organizations supporting extremely critical operations both military and civilian. PROVIDE focus, agility, proven performance and service delivery in designing and building advanced systems. DELIVER IT enterprise solutions and manage large-scale, mission-critical IT programs and mission support. EFFECTIVE leader and supervisor for projects and teams managing special projects with significant impact on delivery of customer support services. BUILD productive relationships with customers and staff of various backgrounds and abilities. EXCELLENT problem solver with strong communication, teamwork and interpersonal skills. ADEPT at working with users to solve very complex problems and evaluate vendor products.