As a IT Network Support Representative I monitor and maintain the computer systems and networks of an organisation Remotely. I configure computer systems, diagnose software faults and solve technical and applications problems, over the phone. Also talking staff or clients through a series of actions, over the telephone, to help set up systems or resolve issues. Setting up new users' accounts and profiles and dealing with password issues.working continuously on a task until completion (or referral to third parties, if appropriate), prioritizing and managing many open cases at one time, rapidly establishing a good working relationship with customers and other professionals.