Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels through solution of their problems Engaged in: Managing and Upgrading virtual environment and installing of patches Recommending best practices for virtualization related issues Converting physical machine to virtual machine (P2V and V2V ) Logging support cases and case activities in sales force Installing and configuring VMware Esxi 5.5, 6.0 and 6.5 environments and Virtual Center Management Administration & support of VMware HA & DRS and vMotion Snapshot consolidation of virtual machines, Cloning and so on Handling Escalation issues in a timely manner according to Standard Operating Procedures Assigning the Customer Support request (SRs & email threads) to the team members Troubleshooting problems pertaining to performance tuning, network administration, application conflicts and system bugs & meeting deadlines and TAT without compromising quality norms and adhering to SLA Deploying & configuring VM’s from templates and, creating new virtual machines, cloning, creating templates, deploying VM's from OVF template, exporting VM’s as OVF files & decommissioning VM’s