IT Operations Manager

An experienced Portfolio Manager with who has demonstrated the ability to lead and manage diverse teams of professionals, my objective is to enhance my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment. I am committed to deliver a practical and realistic advice about how to tackle IT decisions effectively and help manage client’s expectations by  guiding  them  through  the  maze  and  work  to  create a  right  focus,  structure and  strategy  for  businesses. I am determined to make a contribution to the organization to the best of my ability and develop new skills and share my knowledge while interacting with others and achieve new height.

PROFESSIONAL SUMMARY

• ITIL 4 Certified
• ITIL 4 Strategist – Direct, Plan and Improve Certified
• Professional Scrum Master I Certified
• 8 years of IT Project Management – IT Service Management – Scrum Framework – SAP Functional Consultant
• Master of Technology Management – Strategic Technology Management – Foresight & Forecast – Management of R&D and Innovation – IT Project Management – IT Audit

AREAS OF EXPERTISE

• IT Service Management
• Value Streams and Processes
• Organization and People
• Partners and Suppliers
• SAP Sales and Distribution
• SAP Material Management
• SAP Financial and Control
• SAP ABAP
• IT Portfolio Management
• IT Program Management
• IT Project Management
• Strong Scrum and Agile Training
• Scrum Framework Organizational Skills
• Software Development Life Cycle
• Scrum Teaching and Coaching Abilities
• Scrum Conflict Facilitation
• Scrum Servant Leader