Programming & Development

IT Operations - Service desk Team Lead

$20/hr Starting at $25

I am able to manage and handle L1&L2 IT help-desk support call which involves - Installing and configuring software & applications over desktop client and server machines - Managing Active directory - Installation and configuration of network printers - Installation & troubleshooting of MS office application , Lotus notes, Outlook, SAP, VPN client - Handling and managing Wifi setup and issues - User database & Asset management - Vendor followup - Incident management , team handling and call management

About

$20/hr Ongoing

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I am able to manage and handle L1&L2 IT help-desk support call which involves - Installing and configuring software & applications over desktop client and server machines - Managing Active directory - Installation and configuration of network printers - Installation & troubleshooting of MS office application , Lotus notes, Outlook, SAP, VPN client - Handling and managing Wifi setup and issues - User database & Asset management - Vendor followup - Incident management , team handling and call management

Skills & Expertise

Active DirectoryApplication DevelopmentCall ManagementHelpdeskIncident ManagementInstallation DesignLead GenerationLotus NotesManagementMicrosoftMicrosoft OfficeNetworkingOperations ManagementOutlookPrintingSAPServer AdministrationSoftware DesignTeam ManagementTroubleshootingVpnWi Fi

Anupam Choudhary