IT professional with nearly 15 years of experience. *Consistently presents a high profile, professional demeanor,complimented by a positive "can-do" attitude. *Strong analytical and problem solving skills, also possesses management/leadership skills and works well under pressure. *Consistentlyrecognizedfortechnicaltroubleshootingskillsusedtorapidlyandcost- effectively resolve challenging technical issues. *Proficient in a range of computer systems, tools and testing methodologies. *Able to communicate clearly to technical and non-technical users