IT Leader and PMP Certified Sr. Project Management professional, with more than 25 years of Information Technology experience and 20+ years of IT Management, IT Strategic Planning, IT Operations, Customer Service, IT project/program planning, Team management, Technical architecture and production implementations experience in International/local, Public/Private Sector organizations in USA, Canada & Pakistan, seeks a position fully utilizing strong customer service attitude, exceptional organizational ability and Leadership & communication skills in Information Technology
IT Leader with focus on vision, strategy & adding business value to customers.
- Worked as Chief Information Officer, Chief Technology Officer & various other IT Leadership roles with business focused IT Strategies to maximize opportunities.
- Great experience in Technology Management, IT Strategy and Product Development.
- 20+ Years of IT Management, Software Development Management, Project Management etc from North America (USA & Canada).
- Managed offshore IT Teams & Projects for IT Solutions Delivery.
- Managed large size (150+) IT Development, Operations, Enterprise Project Management Team.
- Lead the Continuous Improvements (CI) in IT & Business areas and received Yellow Belt in CI.
- Implementation of smart Meters technology (Utilities) and Integration with Billing System and Customer Relationship Management (CRM).
- Managed large size offshore team and delivered projects on time.
- Lead Team to develop a plan to improve Customer satisfaction. Initiatives included developing various channels (Mobile App, Responsive Website, IVR etc) for customers to make payments and other Customer Interactions.
- Lead IT Team from Customer Service IT department to improve the customer satisfaction and worked on various initiatives.
- Managing cross functional large Project Teams, preparing and managing the department budget.
- Expert in latest Information and Communication Technology trends, Business Intelligence and Data Analytics.
- Transformed under-performing IT department, identify problems and implement best practices to achieve operational excellence.
- Mentor and develop customer-focused IT department balancing strategy and implementing best practices.
- Expert Scrum Master and managed Agile IT development teams across multiple locations.
- Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects.
- Strong Technical IT background with System Analysis and Technical Architecture.
- Excels at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives.
- Technical professional experienced in the software development process, deployment of technology to meet internal customer needs, as well as complex technology management.
- Strong team leader with the proven skills to lead multidisciplinary teams and ensure productivity.