I am a reliable IT professional experienced in remote desktop support, hardware and software support, troubleshooting, installation of hardware devices, and configuration of software applications. I am proficient in administering Active Directory, VPN, Office 365, Multi-Factor Authentication, Microsoft Exchange Server, Windows Server, Wireshark, VMware, Citrix, Microsoft Outlook, TeamViewer, and Bomgar. I am expert in setting up computer devices, installing anti-virus applications, installing printers, and adding printers to the network. I am also knowledgeable in networking (LAN/WAN), switching and routing technologies, configuring routers and Cisco devices. I am also experienced in troubleshooting email, configuring email, migration of platforms, setting up email, creating user accounts, and resetting passwords. I consider myself as positive, fast learner, multi-tasker, and hard worker. With my technical background and experience, I can provide efficient technical support and solutions to your business problems.