I am a Certified Microsoft Technology Associate, specific in Windows OS Fundamentals. I am someone who not only thrives on the front line, but also has excellent troubleshooting, information gathering and problem solving skills. I possess excellent Customer Service skills along with the ability to respond to requests for technical assistance in person, via the phone or electronically. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.