I have ITIL v3 and A+ Certification. I have 9.5 experience working in the IT Field. I have Bachelor's degree in IT and the following are the list of the job descriptions from my previous company. Provide first level of support to employees within the organization. Troubleshoot desktop, thin client, telephony, vpn, network, printer and application issues via remote desktop as necessary. Perform password reset for domain accounts, SAP, Citrix and various support tools. Setup exchange account on handheld devices. Provide Remote Assistance in Computer Software Issues like Virus and Spyware Removal, System Tune-Up, Home Networking, File and Printer Sharing, Peripheral Device Set-Up, Driver Installation or any Application Error. I am available from 9AM to 10PM PST.