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Programming & Development

IT Service management, troubleshooting

$75/hr Starting at $25

Specialising in providing IT service improvement, process evaluation and streamlining, effective troubleshooting and decision-making processes to IT companies of all sizes. Training and Development ITIL processes & Service Desk IT Service Management Customer Service Tailored solutions to meet the needs of your business in improving the customer service experience through effective troubleshooting and questioning skills. The idea is to get to the issues faced by the customer faster and more efficiently.

About

$75/hr Ongoing

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Specialising in providing IT service improvement, process evaluation and streamlining, effective troubleshooting and decision-making processes to IT companies of all sizes. Training and Development ITIL processes & Service Desk IT Service Management Customer Service Tailored solutions to meet the needs of your business in improving the customer service experience through effective troubleshooting and questioning skills. The idea is to get to the issues faced by the customer faster and more efficiently.

Skills & Expertise

Critical Incident ResponseCustomer ServiceCustomer Service TrainingITILItsmManagementProblem ManagementTrainingTroubleshooting

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