1. Reactive: Customer-Initiated Remote & Onsite Support 2. A La Carte: Specific Software Provided, Light Monitoring, Automated Maintenance 3. Proactive: Performance Monitoring, Routine Maintenance, Monthly Reporting, Quarterly Review, Billed Remote & Onsite Support 4. Managed: Advanced Monitoring, Routine Maintenance, Monthly Reporting, Monthly Review, Unlimited Remote & Onsite Support 5. Threat Monitoring: Remediation Services