Hi there, my name is Luis Vidal and I am an IT Software and Hardware support specialist. Experienced and dependable IT professional with over 15 years of extensive expertise in hardware and software troubleshooting, system maintenance, and end-user support. Known for delivering high-quality results with attention to detail, commitment to excellence, and a strong focus on customer service. Proven ability to work effectively with a wide range of operating systems and network environments, offering proactive technical support that enhances user satisfaction and operational efficiency. Highly dependable and skilled IT professional with over 15 years of extensive experience in the installation, maintenance, and repair of diverse computer systems and components. Adept at ensuring optimal equipment safety and performance through meticulous inspections and precise corrections. Known for a commitment to excellence, attention to detail, and consistently delivering high-quality results with a professional approach.

 Technical Support & Expertise: Proficient in testing and repair, system installations, and troubleshooting across multiple OS environments (Windows, Mac OS, iOS, Android).

 Software & Hardware Proficiency: Extensive experience with Apple, PC hardware, Active Directory, Office 365, VPN and network connectivity protocols and deployment.

 Client Support & Communication: Excellent customer service skills, adept at communicating technical information to users of varying technical levels and providing training and documentation.

 Problem Solving & Issue Resolution: Strong analytical skills with a commitment to resolving issues effectively and proactively.

 IT Service Management: Demonstrates sound practices in service management, including ticketing systems and stakeholder communication.

Technical Expertise: Testing and repair, System maintenance, Blueprint reading, Hardware system installations, Equipment maintenance, Operation monitoring, Design techniques, and Issue resolution.