• Ability to solve problems quickly • Ability to work closely with upper management. • Strong interpersonal and communication skills • Prevent future problems by automating processes • Greater knowledge of the business side of IT • Keen awareness of system vulnerability • Productive management of time • Ability to follow instructions • Proven track record of resolving basic issues associated with system configuration management, resource sharing and basic networking concepts. • Ability to communicate in non-technical terms to non-technical people