My name is Ahmed and I am a software developer from Egypt. I specializing in small to medium businesses looking to move toward with amazing support. My knowledge includes: • Remote Administration of Active Directory, Office 365, Manage Engine, Cisco Anyconnect My Setup: My roles and responsibilities: • Establishing effective relationships with customers, gaining their trust and respect; • Meet support ( response time and customer updates) • Performing troubleshooting including remote access sessions to identify and promptly solve complex support issues • Contributing to the shared knowledge base and maintaining technical knowledge