• IT equipment purchase supervisor; involves approving purchases, leading new hire onboarding, advising stakeholders on preferred equipment, and ensuring completion of purchases and deliveries. • Supervisor for Asset Refresh program ($300k/yr). Introduced donation program, donating over 100 working computers. • Senior liaison for communication with the Tier 1 helpdesk; includes providing guidance on advanced tech issues and creating knowledgebase documents. Supporting onsite and offsite users in North America in an Enterprise environment. • Build, deploy, and manage VMware ESXi 5.0-6.0 hosts, Windows Server 2003/2008 R2 (guests and physical machines), including File, Print, and FTP Server Roles. • Basic configuring of Cisco switches using CLI . • Experience with Powershell, batch files, VBA/macros, PowerCLI, Visual Studio, Active Directory, SCCM, WSUS. • Restore jobs using Symantec Backup Exec 2010. • Document IT processes, including server build, disaster recovery, and software configuration for internal use. • General network management and troubleshooting using SolarWinds and Spiceworks. • Use of Ciber and ServiceNow ticketing systems. • Knowledge of tiered ITIL Support processes