IT professional with 12 years of experience in information technology with a proven record of improving technological efficiencies, customizing network solutions, and troubleshooting for small businesses and non-profits. Assist Office 365 customers with configuration of on-boarding tools and processes technology. Analyze, develop, and communicate key on-boarding process and technology improvements for Office 365 on-boarding for the deployment cycle. Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics.