extensive research and consulting experience assisting organizations to improve performance through the acceptance and use of information and communication technologies (ICTs). Expertise in information systems, technology management, IT adoption and diffusion, IT outsourcing, service and operations management, human centered computing, strategy, and organization science. Over 20 years of experience in IT-enabled operations and service management for public sector, non-profit and manufacturing organizations through mixed-methods research strategies integrating quantitative and qualitative data and methods. Skilled in geo-spatial information systems and analysis, social network analysis, evaluation research, survey research, econometrics and content analysis.