IT support technicians offer support to users who are experiencing problems with their computers or software. Support can be provided in person, over the phone or online. They address issues ranging from network systems to individual desktop computers. My job would normally include: talking to clients to get details of faults working out the reasons for a fault and explaining these to the client fixing equipment, including printers and scanners (known as peripherals) setting up new equipment and upgrading existing systems testing and servicing equipment recording problems and their solutions for future reference training clients on new systems or software applications.