An Infrastructure Technology Support Associate with 3 years’ experience in the IT industry, successfully solving 97% of support incidents under Service Level Agreements, utilising cloud incident management platforms. Ongoing Microsoft Office Specialist Certification and other relevant professional qualifications. Experience includes: • MSO365 – Outlook, Excel, Word, PowerPoint 2016 software troubleshooting and end-user support. A self-motivated and flexible professional, able to adapt to new situations, committed to continuous personal and professional development to maximise productivity.