Worked as L1 support engineer for Hilton hotels globally for network related issues and server issues. Worked as primary contact for Hilton hotels across the globe. Mentored new team members and helped them with re-occurring issues while helping them maintain their performances including AHT and other important parameters. Worked for UK's largest credit card company Capital one. Worked as L2 support engineer and troubleshoot complex issue and documented the issues while maintaining other performance related parameters.