- Configure Windows Server Operating
- Services for Windows OS, Active Directory, Office 365, File and Print Infrastructure, Homedisk
- Troubleshooting LAN/WAN infrastructure and iOS and Android devices
- Configure Switch, Access Point, Router Network
- Manage Active Directory
- Manage Data Inventory Management by Ivanti / CMDB
- Manage Mobile management by Meraki
- Remote end user support, occasional support of users in other regional offices
- Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN Application
- Tracking & documenting support activities using ticketing system (JIRA)
- Perform application and software upgrades, perform troubleshoting and fine tuning for users